Return Policy & Disclaimer

Disclaimer

Snowparts cc is a distributor of appliance spares. Repairs and/or installations are not performed on the premises. Snowparts cc, will therefore not accept any liability or responsibility for any irregularities and/or misconduct which occurred during a service rendered by a technician.

Please ensure that you purchase the correct goods

Returns:

Customers have 30 calendar days to return an item from date of purchase, given the following requirements are met:

Goods must be returned in the same condition it was received. It must be in its original packaging (no missing parts or accessories) for the return to be validated.
Original proof of payment, i.e. invoice or receipt must be present
Defective goods may only be returned if installed by a qualified authorized technician
All goods come with a warranty in accordance with supplier specifications and/or terms and conditions
Returns department must be notified immediately, should goods received be damaged whilst in transit. Pictures should be provided
Unwanted products (original packaging) – all goods correctly supplied may be returned at the discretion that a 10% handling fee may be charged and/or the charge of the courier fee

Returns of compressors:

Compressors have a guarantee of three months and are only returnable/refundable if it meets the following criteria:

The oil is clean
The system has been vacuumed
Dead short
Original invoice is present
Technician’s qualifications must be presented

Goods not eligible for a return/refund

Special goods ordered or special elements/gaskets that have been manufactured, may under no circumstances be returned or refunded UNLESS defective. In that case, please notify us immediately.
Goods that have been fitted or connected cannot be returned. It is at the discretion of our returns department to determine whether the item has been connected/fitted

Refunds process:

Once the item is received, it will be inspected by our returns department and/or sent to the supplier for assessment
Once assessment is completed, the customer will be notified what the outcome is and whether the refund is approved. (Reports can be provided for the outcome of compressor assessment)
Should the refund be approved, the refund will be initiated to the original method of payment.

For any further queries please email us: info@snowparts.co.za

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