Return Policy

Disclaimer

Snowparts cc is a distributor of appliance spares. Repairs and/or installations are not performed on the premises. Snowparts cc, will therefore not accept any liability or responsibility for any irregularities and/or misconduct which occurred during a service rendered by a technician.

Please ensure that you purchase the correct goods
 

Returns

Customers have 30 calendar days to return an item from date of purchase, given the following requirements are met:

• Goods must be returned in the same condition it was received. It must be in its original packaging (no missing parts or accessories) for the return to be validated.
• Original proof of payment, i.e. invoice or receipt must be present
• Defective goods may only be returned if installed by a qualified authorized technician
• All goods come with a warranty in accordance with supplier specifications and/or terms and conditions
• Returns department must be notified immediately, should goods received be damaged whilst in transit. Pictures should be provided
• Unwanted products (original packaging) – all goods correctly supplied may be returned at the discretion that a 10% handling fee may be charged and/or the charge of the courier fee

Returns of compressors:

Compressors have a guarantee of three months and are only returnable/refundable if it meets the following criteria:

• The oil is clean
• The system has been vacuumed
• Dead short
• Original invoice is present
• Technician’s qualifications must be presented

Goods not eligible for a return/refund:

• Special goods ordered or special elements/gaskets that have been manufactured, may under no circumstances be returned or refunded UNLESS defective. In that case, please notify us immediately.
• Goods that have been fitted or connected cannot be returned. It is at the discretion of our returns department to determine whether the item has been connected/fitted

Refunds process:

• Once the item is received, it will be inspected by our returns department and/or sent to the supplier for assessment
• Once assessment is completed, the customer will be notified what the outcome is and whether the refund is approved. (Reports can be provided for the outcome of compressor assessment) 
• Should the refund be approved, the refund will be initiated to the original method of payment.

For any further queries please email us: info@snowparts.co.za